Refund Policy

Refund Policy

At ITIGOU, customer satisfaction drives everything we do. We aim to ensure every shopping experience with us is smooth and reliable. Below is our clear and transparent refund policy to help you shop with confidence.

Timeline

Refunds are processed within 14 working days once approved.
If there are any unexpected delays, please don’t worry—just reach out to us, and we’ll resolve it quickly.

Security

All transactions are securely processed through PayPal, ensuring your payment information stays safe and protected.

Eligibility

Once your returned item is received and inspected, we’ll notify you via email at support@itigou.com to confirm whether your refund is approved or rejected.
If approved, the refund will be automatically issued to your original method of payment.

Delayed Refunds

If you haven’t received your refund yet, please double-check with your bank or credit card provider, as it may take some time before your refund is officially posted.
If you’ve done this and still haven’t received your refund, please contact us at support@itigou.com, and we’ll assist you immediately.

Sale Items

Please note that only regular-priced items may be refunded.
Sale or discounted products are not eligible for a refund.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at support@itigou.com with your order details and a photo of the item.