Refund Policy

Once your returned item arrives at our facility, it is checked in and sent to our Quality Control team for inspection.
The inspection process normally takes 3–5 business days, depending on the number of returns being handled.
During this stage, we confirm the condition of the item, including its packaging and overall compliance with our return standards.
You will receive an email notification on the same day the inspection is completed, informing you of approval or denial.
If approved, the refund is initiated within 14 business days and processed back to your original payment method.
When the funds appear depends entirely on your bank or card issuer, as processing speeds vary across institutions.

Items must be unused, unwashed, undamaged, and show absolutely no signs of wear.
All original packaging must be included, including hang tags, labels, and protective wrapping.
Proof of purchase is required; an order number, confirmation email, or packing slip is acceptable.
Items must meet all criteria outlined in our Return Policy and must not fall under non-refundable categories.
Products that arrive in poor condition or without proper packaging may not qualify and can be returned to you upon request.

Clearance, discounted, or promotional items are final sale and cannot be refunded.
Items purchased in the wrong size, color, or style by the customer are not eligible for refund—please check size guides before ordering.
Personalized items cannot be refunded if incorrect customization details were entered by the customer.
Small color differences caused by lighting, screen resolution, or device settings are normal and do not qualify as defects.
Any item returned showing wear, damage, stains, odors, or signs of alteration will be considered non-refundable.
Returns outside the allowed timeframe or without their complete packaging will also not be eligible.

If you receive a defective item, you may request an exchange after providing photos clearly showing the defect.
If your order arrives damaged due to shipping, we will send a replacement once the damage is verified through photos.
Exchanges for size changes, color swaps, or preference-related reasons are not offered.
If a replacement is unavailable or out of stock, a full refund will be issued back to your original payment method instead.
Exchange requests must be submitted within the eligible return period to ensure proper processing.

Refunds are securely processed through PayPal, our refund system, even if you originally paid using a different provider.
All refunds are routed back to the original payment method used during checkout.
If your financial institution requires documentation, we can provide proof of refund initiation upon request.
Once we release the refund, any additional waiting time is determined entirely by your bank or card company.

First, check with your card issuer or bank to confirm whether the refund is still processing on their end.
Review the refund confirmation email sent by ITIGOU to ensure the refund has been issued.
If the expected timeframe has passed, contact us and we will provide proof of refund or help you follow up with your financial institution.
Please note that weekends, holidays, or bank delays may extend the time needed for funds to reflect in your account.

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