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Return to shopCancel/ Change Order
At ITIGOU, we understand that sometimes customers need to make quick adjustments after placing an order. Because our fulfillment system begins processing items shortly after purchase, we provide a clearly defined timeframe to submit cancellations or modifications.
The table below summarizes the essential rules and time limits for order changes:
| Request Type | Allowed Timeframe | How to Submit | Status After Timeframe |
|---|---|---|---|
| Cancel Entire Order | Within 4 hours of purchase | Email or Contact Form | Not guaranteed once processing begins |
| Change Product Details (size, color, design, quantity) | Within 4 hours of purchase | Email or Contact Form | Not available after processing begins |
| Change Shipping Address | Within 4 hours of purchase | Email or Contact Form | Must contact carrier once shipped |
| Cancel After 4 Hours | Not guaranteed | Email only | Order may already be non-interruptible |
I. Adjustment Window for Order Changes
ITIGOU provides a strict 4-hour window immediately after the order is submitted. During this period, customers may request:
• Complete order cancellation
• Corrections to size, color, style, or quantity
• Updates to customer information
• Corrections to shipping address
To initiate any request within this window, contact must be made through:
• Emailing support@itigou.com
• Using the Contact Us form on the website
The official timestamp will be based on the moment your email or form submission is received. Requests must be submitted before the 4-hour limit expires.
II. After the 4-Hour Limit
Once the adjustment period has passed, most orders enter an automated processing stage. At this point:
• The order cannot be canceled or altered
• Product adjustments such as size or color changes cannot be applied
• Shipping method changes cannot be made
• The full purchase amount becomes confirmed and chargeable
If the order has already shipped by the time your request is reviewed, it cannot be intercepted or rerouted. If changes are still desired after delivery, the request will fall under ITIGOU’s standard return guidelines, including return-related costs.
III. Accuracy of Shipping Information
Customers are fully responsible for ensuring the accuracy of the delivery details submitted during checkout. This includes verifying:
• Street name and house number
• Apartment or suite number
• City, state, and ZIP code
• Correct recipient information
If an incorrect address leads to delivery failure:
• ITIGOU is not responsible for lost, delayed, or undeliverable packages
• No refunds will be issued for losses caused by customer-provided address errors
• If a package is returned to us, customers must cover reshipping fees to have the order sent again
IV. Changing an Address After Shipment
Once an order has been assigned a tracking number or has entered transit, ITIGOU cannot change the delivery address. Any changes at this stage must be requested directly through the shipping carrier. Fees, approval, or limitations depend entirely on the carrier’s policies.
V. Customer Support & Assistance
Our customer service team is available to help with time-sensitive inquiries during operational hours. To submit a request or clarify this policy, contact us at:
• Email: support@itigou.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
By placing an order with ITIGOU, you acknowledge and accept these terms, allowing us to maintain a smooth, fast, and dependable order fulfillment process.