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Return to shopReturn Policy
At ITIGOU, we want every order to meet your expectations from the moment it arrives. If something feels off, we work hard to make the return process clear, fair, and easy to follow. The details below are organized to help you understand exactly how returns work and what qualifies.
Return Window:
| Condition | Details |
|---|---|
| Return period | 30 days from the date your package is marked as delivered |
| Eligibility | Item must be shipped back (postmarked) within those 30 days |
| After 30 days | Returns and refunds may no longer be accepted |
This 30-day window gives you enough time to inspect your order and make sure it fits your needs.
Item Eligibility Requirements:
| Requirement | Description |
|---|---|
| Item condition | Must be unused, unworn, unwashed, undamaged, and unaltered |
| Packaging | Original packaging must remain intact (bags, boxes, protective materials) |
| Tags/labels | Must remain attached exactly as received |
| Proof of purchase | Required: receipt, order confirmation email, or packing slip |
| If not met | Return may be denied or approved for a partial refund |
If anything goes wrong due to an error on our end, we take full responsibility.
| Scenario Covered | Examples | Responsibility |
|---|---|---|
| Manufacturing defects | Misprints, discoloration, stitching issues, fabric flaws, stains | ITIGOU |
| Incorrect product | Wrong size, wrong color, wrong design, wrong style | ITIGOU |
| Printing mistakes | Misaligned text, incorrect artwork, or production errors | ITIGOU |
To report any issue, email support@itigou.com with your order number and clear photos of the problem. Our team will guide you through the next steps.
Non-Returnable Situations:
| Not Eligible | Explanation |
|---|---|
| Incorrect custom details | Wrong personalization or size entered during checkout |
| Change of mind | When the customer simply decides they no longer want the item |
| Minor color variations | Slight differences between screen display and actual product color |
For customized items, we always recommend checking all details carefully before submitting your order.
How to Start a Return:
Email support@itigou.com with your order number and a brief explanation.
Our support team will send you the correct return instructions and the proper return address.
Pack the item securely and ship it back using a trackable shipping method.
Return shipping costs are the customer’s responsibility unless the issue was caused by ITIGOU.
Original shipping fees are non-refundable.
Once we receive your return, the following steps take place:
| Process | Time Frame |
|---|---|
| Quality inspection | 3–5 business days |
| Refund issued to | Your original payment method |
| Bank/payment processor speed | 5–10 business days depending on your provider |
If you need help or have questions about any part of this policy, our team is always ready to assist at support@itigou.com.
Thank you for choosing ITIGOU. We appreciate your trust and remain committed to making every part of your shopping experience smooth, supportive, and worry-free.